Privacy policy

Last Updated: Nov 21, 2025

Jiardun operates this website and online store to provide customers with a secure and reliable shopping experience focused on pet products and supplies. Our store is powered by Shopify, which enables us to offer e-commerce services, payment processing, and related tools.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, create an account, or communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern how personal information is handled.

By accessing or using our Services, you confirm that you have read, understood, and agreed to this Privacy Policy.

Personal Information We Collect

Personal information refers to data that identifies you directly or can reasonably be linked to you. This does not include anonymized or de-identified data.

Depending on how you interact with our Services, we may collect the following types of information.

Contact information such as your name, billing address, shipping address, email address, and phone number.

Payment and financial details including payment method information, transaction records, and payment confirmations.

Account information such as login credentials, preferences, and saved settings.

Order and transaction data including viewed products, cart activity, purchases, returns, and order history.

Communications you send to us, including customer support requests and inquiries.

Technical data such as IP address, browser type, device identifiers, and network information.

Usage data related to how you interact with our website and Services.

Sources of Personal Information

We collect personal information from the following sources.

Directly from you when you place an order, create an account, or contact us.

Automatically through cookies, pixels, and similar tracking technologies.

From service providers that support our business operations.

From partners or third parties where permitted by applicable law.

How We Use Your Personal Information

We use your personal information for the following purposes.

Providing and Improving Our Services

To process payments, fulfill orders, ship pet products, manage returns, maintain accounts, personalize your shopping experience, and improve website performance.

Marketing and Advertising

To send promotional emails, updates, and offers, and to display relevant advertising based on your preferences and interactions with our store.

Security and Fraud Prevention

To protect accounts, prevent unauthorized access, detect fraudulent activity, and ensure secure transactions.

Communication and Support

To respond to customer inquiries, provide assistance, and maintain ongoing communication with our customers.

Legal and Compliance

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and interests.

How We Share Personal Information

We may share your personal information in the following circumstances.

With Shopify and trusted service providers such as payment processors, shipping partners, analytics providers, and customer support platforms.

With marketing and advertising partners in accordance with their privacy practices.

When you request or consent to information sharing.

With affiliated businesses or partners.

During business transactions such as mergers, acquisitions, or asset transfers.

When required by law or to protect legal rights and safety.

Relationship With Shopify

Our online store is hosted on Shopify. Shopify processes personal information to operate and improve the platform. Information submitted through our store may be stored or processed by Shopify and its partners, including in countries outside your own.

Shopify may use aggregated data from interactions across multiple stores to enhance platform functionality. In such cases, Shopify is responsible for managing related data rights.

Third Party Links

Our website may include links to third party websites or services. We are not responsible for their content, security, or privacy practices. We recommend reviewing their privacy policies before providing any personal information.

Children’s Information

Our Services are not intended for individuals under the legal age. We do not knowingly collect personal information from children. If a parent or guardian believes a child has provided personal data, they may contact us to request removal.

Data Security and Retention

We implement reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain personal data only as long as necessary to fulfill business, legal, and operational purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

Access your personal information.

Request correction of inaccurate data.

Request deletion of your data.

Request data portability.

Opt out of marketing communications.

Requests can be made through our Services or by contacting us directly. Identity verification may be required.

Complaints

If you have concerns about how your personal information is handled, please contact us first. You may also have the right to submit a complaint to your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised Last Updated date.

Contact Information

For privacy-related questions, requests, or concerns, please contact us.

Email: service@jiardun.com.au

Business & Office Address:

Email: service@jiardun.com.au