Shipping policy

At Jiardun, we aim to provide every pet owner with a smooth, reliable, and transparent shopping experience. This shipping policy applies to all orders placed through our website for pet products and supplies.

Shipping Locations

We currently ship to Australia and New Zealand. Our goal is to make delivery safe, convenient, and reliable for every customer.

Courier Partners

We work with trusted courier services to ensure your pet products arrive safely and on time.

Courier selection is determined by:

Destination country or region

Package size and weight

Delivery Time

Handling Time

Orders are processed within 1–2 business days, Monday to Friday.

Transit Time

Estimated delivery time is 2–6 business days, depending on your location and courier service.

Delivery times may vary due to customs, holidays, or unexpected circumstances.

Order Cut-Off Time

Orders placed Monday to Friday before 3:00 PM will be processed the same day.

Orders placed after 3:00 PM or on weekends and holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout.

Final shipping charges depend on:

Destination

Package size and weight

Selected shipping method

Order Tracking

Customers will receive a tracking link within 24 hours after the order is processed.

Tracking updates are provided by the courier and may vary depending on your location.

Returns and Exchanges

We offer returns and exchanges in accordance with our Refund & Return Policy.

Items must meet eligibility requirements as stated in our Returns Policy.

For full details, please see our Refund & Return Policy page.

Customer Support

For questions about shipping, delivery, or tracking, you can contact us:

Email: service@jiardun.com.au